📦 What is the Package Protection Service? Seel is the official logistics insurance partner of Anycubic. By selecting the protection service when placing your order, you will get triple protection against loss, damage, and delay (hereinafter referred to as "Protection Service").
❗ Important Purchase Rules
✅ Must be purchased at the time of placing the order. Not available after shipment.
✅ Effective immediately after shipment. Non-refundable once active.
✅ Cancellation is only possible before shipment, by contacting customer service.
Covered regions: United States, Canada, New Zealand, Australia, Germany, France, UK, Spain, Italy, Netherlands, Belgium, Austria, Portugal, Ireland.
Ⅱ. Coverage & Compensation Rules
🔍 1. Package Loss Q: When is a package considered lost?
Domestic orders: Not received / no tracking updates > 30 days after shipment
Cross-border orders: Not received / no tracking updates > 60 days after shipment
If the tracking status explicitly shows "lost", a claim can be filed immediately.
Tip: Domestic = origin and destination in the same country. Cross-border = different countries.
Q: What proof is required for loss? (Any one of the following):
✅ Official proof of loss from the courier
✅ Surveillance video showing non-delivery
✅ Written proof from a third-party authority
✅ Police report
Compensation: Full refund of order value (excluding shipping/insurance fees).
📦 2. Package Damage Q: What kind of damage is covered?
Product damage caused by logistics within 7 days of receipt.
Required proof:
✅ Clear photos of damaged outer packaging
✅ Close-up photos of the damaged item(s)
Compensation: Seel will assess based on severity, up to full order value (excluding shipping/insurance fees). If the proposed amount doesn’t meet expectations, you may continue negotiating with Seel on the claim page.
⏳ 3. Delivery Delay Q: When is a delay claim valid?
Domestic: Not delivered within 10 days of shipment
Cross-border: Not delivered within 30 days of shipment
Compensation: Fixed $5 (converted to payment currency).
Q: If I claim for delay, can I still claim for loss/damage later?
✅ Yes! Delay claims do not affect your rights for loss/damage claims.
Ⅲ. Key Claim Guidelines
⏰ Claim Deadlines
Type
Deadline
Loss
Anytime once conditions are met
Damage
Within 7 days after receipt
Delay
Within 90 days after payment
Note: For pre-orders exceeding 90 days, you may still contact Seel to file a claim, subject to review.
Q: Can I buy protection after placing the order? 🚫 No, it must be purchased at checkout.
Q: Can I get a refund for the service? 🚫 Not after shipment (service becomes active once shipped). ✅ Refunds are only possible before shipment via customer service.
Q: If I already claimed for delay, can I still claim for loss/damage later? ✅ Yes! Delay claims do not affect loss/damage claims.
Q: Are there any other additional services for orders? ✅ We will soon launch extended warranty insurance and worry-free return insurance, so kindly stay tuned!
💡 Important on Receipt
Inspect the package upon delivery! Refuse if damaged and take photos.
Keep the shipping label and unboxing video as proof.
⏳ Take Action Now Eligible? Click here to file a claim → Apply Now
’m new to resin printing, and the Anycubic M7 made getting started surprisingly easy. Setup was quick, and the auto-leveling worked great — I was printing within half an hour.
The print quality really impressed me. The 14K screen captures super fine details, and the prints come out smooth and clean. It’s also fast, which means I get to experiment more without waiting forever.
I love the build size — big enough to try different projects, but not overwhelming. The touchscreen is simple to use, and the printer feels solid and well-built.
Honestly, for the price, it’s an awesome first resin printer. It gave me great results right away and made learning fun instead of frustrating.
I chose the worry-free delivery insurance for extra peace of mind. It’s nice knowing that if anything happens during shipping, I’m fully covered and don’t have to stress about it.
The Anycubic Kobra S1 has been great overall. It worked smoothly without any major problems, only a few small things I had to learn as a beginner in 3D printing. The printer is very forgiving, and even small mistakes didn’t cause any serious issues. Overall, I’m really satisfied and would definitely recommend it for beginners or anyone looking for a reliable printer.
it came in a safe box and in very good condition.my only (very big) problem was, that there was no instruction on how to change the screen. i had to use a youtube tutorial for it
